Hi all,
I've updated today to AE 2019, including AME 2019.
I'm using a Windows-64 based system with:
- Intel i7 (7th generation)
- 32GB Ram
- Nvidia Quattro
- 2 screens, both 4K
The crashes are not necessarily related to a specific action, but I would like to share with you the crash logs. Where does the SW store it crash logs for you to investigate?
The only thing I can find at the moment are Windows eventviewer logs like:
Faulting application name: Adobe Media Encoder.exe, version: 13.0.0.203, time stamp: 0x5bb46003
Faulting module name: igdrclneo64.dll, version: 0.0.0.0, time stamp: 0x5a96b19b
Exception code: 0xc0000409
Fault offset: 0x0000000000213e0c
Faulting process id: 0x644
Faulting application start time: 0x01d46895814edba2
Faulting application path: C:\Program Files\Adobe\Adobe Media Encoder CC 2019\Adobe Media Encoder.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igdrcln eo64.dll
Report Id: 876a2401-0356-4c9c-8bd9-a4c23c1bc756
Faulting package full name:
Faulting package-relative application ID:
Or...
Faulting application name: AfterFX.exe, version: 16.0.0.235, time stamp: 0x5bb315c5
Faulting module name: igdrclneo64.dll, version: 0.0.0.0, time stamp: 0x5a96b19b
Exception code: 0xc0000409
Fault offset: 0x0000000000213e0c
Faulting process id: 0x1ecc
Faulting application start time: 0x01d4689bafa648c6
Faulting application path: C:\Program Files\Adobe\Adobe After Effects CC 2019\Support Files\AfterFX.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igdrcln eo64.dll
Report Id: ffe432ab-c79b-4f7c-bbf5-cd00486e24e2
Faulting package full name:
Faulting package-relative application ID:
There are a lot more like...
Faulting application name: Adobe Media Encoder.exe, version: 13.0.0.203, time stamp: 0x5bb46003
Faulting module name: ntdll.dll, version: 10.0.16299.665, time stamp: 0x2e74e364
Exception code: 0xc0000005
Fault offset: 0x000000000004a6ab
Faulting process id: 0x4904
Faulting application start time: 0x01d46893db78cce7
Faulting application path: C:\Program Files\Adobe\Adobe Media Encoder CC 2019\Adobe Media Encoder.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 74dfdae9-df5f-4db1-a967-ba35767fdcfc
Faulting package full name:
Faulting package-relative application ID:
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I have about 20 more instances of crashes, all with different kind of projects. Small ones, big ones.
The software seems fundamentally more unstable.
A recommendation like "have you tried clearing your preferences" will not help. I have I tried this 10 times.
The graphics drivers are also state of the art. I have even performed a rollback to previous Nvidia Driver. No result.
Happy to hear. I'm open to sharing more crash logs
The Adobe software does not catch the exceptions (like you would expect in professional software), but Windows has to catch the exception as shown above.